Member of Soitron Group

Job opportunities

Open Positions

  • Service Desk Operator

    21. 01. 2015, Bratislava
    full-time, Secondary with school-leaving examination

    As a part of a team on Service Desk support you will provide the service for end-user customers. The goal is:

    respond to requests for technical assistance via phone, email or ticket tracking system, diagnose and resolve technical hardware and software issues , provide 1st line support for our business customers, follow standard service desk procedures, log all service desk interactions, administrate service desk software (ticket tracking system, monitoring,…), redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route all requests and document resolutions, prepare activity reports, stay current with new information, changes and updates, escalate issues and seeks advise when faced with non-standard issues, research questions using available information resources.

  • Order Management Specialist

    26. 01. 2015, Bratislava
    full-time, University education (Master's degree), University education (Bachelor's degree), Postgraduate (Doctorate)

    • Administration of contract database
    • Order approvals routing
    • Manage order approval process, providing correct tracking and reporting of expenditure & expenditure tracking performance
    • Manage leveraged organization trade billing processes
    • Monthly reporting on contract costs and service levels
    • Contribute to quarterly spending forecasts
    • Triggering contract reviews with local procurement departments
    • Working as a member of virtual teams set-up to re-negotiate contracts
    • Participation in improvement project(s) aiming to standardize contract service levels & optimize prices
    • Requested ad-hoc and scheduled reporting and/or analysis functions
  • Windows Administrator Junior

    26. 01. 2015, Bratislava
    full-time, Secondary with school-leaving examination, Follow-up/Higher Professional Education, University education (Master's degree), University education (Bachelor's degree), Postgraduate (Doctorate)

    As a part of a team of system administrators, you will work on 1st line support for internal and external customer. You will be responsible for end user support, solving customer requests and problems. Communication with the customer on a professional level, cooperation with team members and other support teams are important part of the work.

  • 1st level support Network - junior

    21. 01. 2015, Bratislava
    full-time, Secondary with school-leaving examination

    Position is for junior candidates/ Graduates with willingness to learn new things and start carrier in the networking field. 1st line team is a 1st level of a support team responsible for network management for our clients and their customers. The service consists of delivering 1st line support management in network infrastructure 24/7.

    • As a member of a mid-size team, supports LAN networks spread across EMEA with more than 20.000 active elements.
    • Is responsible for communication with customers: he is 1st point of contact for/with the customers and responds to requests for any assistance via phone or email
    • Takes complete ownership of technical troubleshooting on his level (based on his knowledge and accesses) and if needed, escalates technical issues also to further technical levels.
    • Takes ownership of other customer`s service requests (request for some information, report, analysis etc.) and if needed, escalates them to further levels/teams/management.
    • Close cooperation and communication with senior technical teams (opportunity to learn new things)
  • Back Office Support for Project Management Department

    20. 01. 2015, Bratislava
    full-time, University education (Master's degree), University education (Bachelor's degree), Postgraduate (Doctorate)

    • Help project manager with project planning and project documentation creation and maintenance
    • Support project manager/team in organizing team meetings and keep notes from the meetings
    • Create and maintain Action Item Logs, documenting actions to be done, issues and risks identified and decisions made
    • Help project manager to maintain financial documentation of the project support preparation of financial forecast and financial reporting
    • Develop and prepare project reports for project manager both for internal project control and for meetings with Customer