"Vďaka Soitronu sa mohla moja profesíjna kariéra ďalej rozvíjať, najprv po technickej stránke, potom aj po certifikačnej, nakoľko ako jeden z mála zamestnávateľov plne podporuje vzdelávanie svojich zamestnancov a záleží mu na ich ďalšom raste a získavaní vedomostí. A to, že je tu skvelý kolektív, to je veľká pridaná hodnota!"
Pracovné príležitosti
Aktuálne pracovné ponuky
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System Specialist Network - junior
31. 01. 2012, Bratislava
full-time, Secondary with leaving examination
For the European IT operations centre, we are looking for people, who will join our growing team, operating in the area of Network LAN support.
Network engineers are responsible for network management for our clients and their customers. The service consists of delivering 1st line support management in network infrastructure.
The engineer takes complete ownership of troubleshooting until full recovery of the service level. As a member of a mid-size team, you will support LAN networks spread across EMEA, with more than 10.000 active elements
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Service Desk Operator
02. 02. 2012, Bratislava
full-time, Secondary with leaving examination
As a part of a team on Service Desk support you will provide the service for end-user customers. The goal is:
respond to requests for technical assistance via phone, email or ticket tracking system,
diagnose and resolve technical hardware and software issues ,
provide 1st line support for our business customers,
follow standard service desk procedures,
log all service desk interactions,
administrate service desk software (ticket tracking system, monitoring,…),
redirect problems to appropriate resource,
identify and escalate situations requiring urgent attention,
track and route all requests and document resolutions,
prepare activity reports,
stay current with new information, changes and updates,
escalate issues and seeks advise when faced with non-standard issues,
research questions using available information resources.
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Network Online Coordinator
03. 02. 2012, Bratislava, Petržalka
full-time, Secondary with leaving examination, Follow-up/Higher Professional Education, University education (Bachelor's degree), University education (Master's degree)
The NW OLC (Online coordinator) helps to balance the workload of the NW team by taking a care of existing workflow tools
and assigning the work to the NW engineers. Secondary role would be to help NW managers with administrative team management
tasks and servers ordering follow-up.
- Allocates the task to the NW engineers or to a project manager/TL .
- Needs to understand change and incident management process in our team and ensure it is properly followed
- Keep eye on the queue, check the queue on the regular basis (at least every 30 minutes)
- Ensure that progressing cases will be resolved in time
- Ensure that cases are well balanced assigned to Agent
- Reassign the cases if the owner is not in the office to the next available Agent
- Notify the TL and the platform owner in the case of a resource issue
- Maintain team SLA reports and prepare inputs for team performance review meetings
- Helps new-hires with account creations and mandatory trainings schedule
- Check server orders and call appropriate team if orders are delayed
- Responsible for the Change management billing
- Supports the local Leaders – Manager and Team Leads
- Drives small NW projects
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Helpdesk Coordinator
30. 01. 2012, Bratislava, Devínska Nová Ves
plný úväzok, stredoškolské s maturitou, nadstavbové/vyššie odborné vzdelanie, vysokoškolské I. stupňa, vysokoškolské II. stupňa
sledovanie dostupných monitorovacích nástrojov
prijímanie hovorov, prípadne emailov od zákazníka
zadávanie incidentov do nástroja na ich evidovanie
praca na zmeny
System Specialist Network - junior
31. 01. 2012, Bratislava
full-time, Secondary with leaving examination
For the European IT operations centre, we are looking for people, who will join our growing team, operating in the area of Network LAN support.
Network engineers are responsible for network management for our clients and their customers. The service consists of delivering 1st line support management in network infrastructure.
The engineer takes complete ownership of troubleshooting until full recovery of the service level. As a member of a mid-size team, you will support LAN networks spread across EMEA, with more than 10.000 active elements
Service Desk Operator
02. 02. 2012, Bratislava
full-time, Secondary with leaving examination
As a part of a team on Service Desk support you will provide the service for end-user customers. The goal is:
respond to requests for technical assistance via phone, email or ticket tracking system, diagnose and resolve technical hardware and software issues , provide 1st line support for our business customers, follow standard service desk procedures, log all service desk interactions, administrate service desk software (ticket tracking system, monitoring,…), redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route all requests and document resolutions, prepare activity reports, stay current with new information, changes and updates, escalate issues and seeks advise when faced with non-standard issues, research questions using available information resources.
Network Online Coordinator
03. 02. 2012, Bratislava, Petržalka
full-time, Secondary with leaving examination, Follow-up/Higher Professional Education, University education (Bachelor's degree), University education (Master's degree)
The NW OLC (Online coordinator) helps to balance the workload of the NW team by taking a care of existing workflow tools and assigning the work to the NW engineers. Secondary role would be to help NW managers with administrative team management tasks and servers ordering follow-up.
- Allocates the task to the NW engineers or to a project manager/TL .
- Needs to understand change and incident management process in our team and ensure it is properly followed
- Keep eye on the queue, check the queue on the regular basis (at least every 30 minutes)
- Ensure that progressing cases will be resolved in time
- Ensure that cases are well balanced assigned to Agent
- Reassign the cases if the owner is not in the office to the next available Agent
- Notify the TL and the platform owner in the case of a resource issue
- Maintain team SLA reports and prepare inputs for team performance review meetings
- Helps new-hires with account creations and mandatory trainings schedule
- Check server orders and call appropriate team if orders are delayed
- Responsible for the Change management billing
- Supports the local Leaders – Manager and Team Leads
- Drives small NW projects
Helpdesk Coordinator
30. 01. 2012, Bratislava, Devínska Nová Ves
plný úväzok, stredoškolské s maturitou, nadstavbové/vyššie odborné vzdelanie, vysokoškolské I. stupňa, vysokoškolské II. stupňa
sledovanie dostupných monitorovacích nástrojov prijímanie hovorov, prípadne emailov od zákazníka zadávanie incidentov do nástroja na ich evidovanie praca na zmeny
Názor Mareka Baxu
Team Leader NW S-Testa
