Service desk operator with English language

We are looking for Service desk operators, who are fluent in English language. As a service desk operator, your will be first contact person for our clients, when they are in need of technical support. 
 
Responsibilities:

  • respond to requests for technical assistance via phone, email or ticket tracking system,
  • diagnose and resolve technical hardware and software issues,
  • follow standard service desk procedures,
  • identify and escalate situations requiring urgent attention,
  • escalate issues and seeks advise when faced with non-standard issues.

Requirements:

  • experience with the PC installation and configuration (HW, SW, OS)
  • customer service orientation,
  • problem analysis and solving,
  • good team player, with ability to work in demanding environment,
  • communication skills, both verbal and written;
  • fluent English

Other Benefits: 

  • To work for modern Slovak company, who adhere philosophy of family company
  • to work for modern and flexible company with open and friendly atmosphere
  • opportunities for career growth – 90% of middle and top managerial team
  • events for you and your relatives as well loyalty program with many other rewards support in life situations (long-time sickness, children birth, etc.) and during your adaptation (temporary accommodation, internal tutor)
  • broad benefit scheme you can adjust to the own needs including: healthcare during the whole year, language education with the possibility for international certification or e-shop, full of interesting and useful stuff (mobile phones, sport clothes, …)