We are currently seeking a skilled and motivated Customer Relations Specialist with French to join our client’s team, who will be responsible for by providing professional support, in the local language, to client`s customers, Channel Partners and service providers to ensure effective and efficient resolution of customer complaints, and to provide an escalation link for client`s field employees and executives regarding customer satisfaction issues.

Responsibilities:

• Retain customer loyalty through proactive customer engagement and by providing best-in-class complaint resolution;
• Receive customer complaints and trigger proactive actions via CRM tools/email/phone/letter/fax, ensuring that the concerns are captured accurately and on time;
• Verify the request details with the customer. Investigate the case, coordinate with other teams to identify an action plan, and the best course of resolution promptly and within cost constraints;
• Keep customer, as well as key internal stakeholders, regularly updated until full case resolution;
• Provide administrative support;
• Execute data quality checks to ensure consistency and accuracy of reporting.

Requirements:

• High school diploma or higher;
• 2+ years of experience in a related position;
• Excellent communication skills in French - verbal and written;
• Excellent communication skills in English - verbal and written;
• Proficient in relevant computer applications such as MS Office (Word, Excel, PowerPoint, Outlook);
• Excellent communicator, problem-solving ability, good at negotiation and soft skills, confident telephone manner;
• Able to work under pressure and maintain composure in difficult situations;
• Be proactive, work on complaint prevention, and propose corrective actions;
• Self-motivated, positive team player, can work largely unsupervised in a virtual environment;
• Good level of planning and organizational skills;
• Hybrid work- 2 days per week at the office.

Why Join Us?

• Be part of a dynamic, international team working on projects for some of the world’s top tech companies.
• Gain hands-on experience with the latest technologies in a supportive and growth-oriented environment.
• Enjoy opportunities for continuous learning and professional development.

If this opportunity aligns with your career goals and you’re ready to take the next step, we’d love to hear from you. Please send us your CV to apply.

Only shortlisted candidates will be contacted.

Soitron Bulgaria is part of the Soitron Group, a leading European IT solutions provider established in 1991 with its headquarters in Bratislava, Slovakia. With a strong presence across the UK, Turkey, Romania, the Czech Republic, Bulgaria, and Poland, we specialize in IT system integration, networking & infrastructure, and IT outsourcing. Our global client portfolio includes industry leaders such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, and DXC.